Frequently Asked Questions
Answers from the team at Elbow River Vet Clinic in Calgary
We know that navigating your pet’s care comes with questions — whether it’s your first visit or your tenth. At Elbow River Vet Clinic, we’re here to help you feel informed, supported, and confident every step of the way.
Below you’ll find answers to some of our most commonly asked questions. If you don’t see what you’re looking for, feel free to contact our team directly. We’re happy to help.
Booking an appointment is easy. You can schedule online anytime through our secure booking platform, or give us a call or email during business hours. We confirm most appointment requests within one business day.
Our clinic is located at:
5132 Elbow Drive SW, Calgary, AB, T2V 1H9
We’re proud to serve Calgary, including Britannia, Elboya, Windsor Park, and more.
Elbow River Vet Clinic provides care for dogs and cats of all ages and breeds. From new puppies and kittens to senior pets, we offer wellness exams, diagnostics, surgery, dental care, behavioural consultations, and more.
Yes, we’re happy to work with all pet insurance providers. While payment is due at the time of service, we provide detailed invoices to support your insurance claim. Not sure how pet insurance works? Ask our team — we’re here to help.
We accept Visa, MasterCard, debit and cash for veterinary financing. We’re committed to making care accessible and are always happy to provide treatment estimates and discuss your options.
Yes. Use our online Prescription Refill Request Form to request your pet’s medication. Once received, our team will review and confirm your refill within one business day. You may also call our clinic or email us for your refill requests. We will strive to refill your prescriptions in a timely manner, but we need a 5-7 business day notice.
If your pet is experiencing a non-life-threatening issue that requires prompt attention, please call us during business hours so we can prioritize your visit. If this is an urgent medical emergency, then please go straight to an emergency clinic (Alpine Pet Hospital, Western Vet Specialists, CARE centre, Fish Creek Pet Hospital, Calgary North, Trinity Hills).
To save time at check-in, we encourage new clients to complete the New Client Form online. We also offer other digital forms, which are all available on our Forms page.
Yes! We have free one-hour parking underground in the parkade and two above-ground spots available behind the clinic.
Still have questions?
Reach out to the Elbow River Vet team. We’re always happy to provide answers and help guide you and your pet through a stress-free, personalized care experience.